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Delivery Guide

We pride ourselves on the dedication of our people to deliver high quality services for customers across the country, whether you need to send a parcel to an international destination, or in the CEMAC Region.

We understand the importance of each parcel and we endeavour to ensure that each and every parcel will arrive on time and in the same condition as despatched. Due to the scale of our operation, it is very important to ensure that your items are packaged correctly and in accordance with our guidelines.

Are your contents packaged correctly?

Wrap each item in the parcel individually

This takes a little longer, but offers better protection because there’s no movement of contents. Place all items within an inner box and wrap them with bubble wrap. When sending printers, ink cartridges must be removed from the printer and packaged separately in a manner that cannot contaminate any other item. Contents should be placed in a rigid cardboard box and sealed to prevent opening during transit.

Protect fragile items on their journey

Please ensure that all electrical items are secured within the outer packaging using travelling screws and polyblock surrounds. Using the original retail packaging is a good starting point for electrical items, but further packaging will usually be needed. If suitcases or outer hard cases are used as outer packaging, then that outer packaging will not be covered for damage.

Prevent movement of items in transit

Please ensure that multiple items within a parcel do not touch. Place contents in a firm cardboard box, closed so that it cannot come open during transit.

Use strong outer packaging

A corrugated fibreboard box with a good quality outer wrapping is best. Sub-standard and damaged cartons can cause problems.

Seal the parcel well

Seal all open edges of the parcel with 48mm/50mm wide plastic or reinforced carton tape on both the top and bottom of your package. Ordinary household adhesive tape isn’t usually strong enough. For heavier items you’ll need a strong outer carton, closed with tape. String around boxes is not suitable as this can get caught and cause damage.

Do not strap multiple boxes together

This may cause them to become damaged. Either place all items in one large outer carton or send them in separate parcels. We will not pay compensation for loss on parcels that are strapped together.

Clear, accurate addressing

Make sure all the address information including telephone number and area address is in the documentation. This should be completed accurately and firmly attached. Please also ensure that the service barcode labels are securely attached to the parcels and clearly visible.

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